And with that, they’ll have hooked the white whale of customer service: Turning a negative experience into a positive one. (Para.12)
A、Through tackling the white whale problem, they could offer customers satisfactory service.
B、Through those customer-friendly services, they could turn a negative experience into a positive one by tackling the insurmountable problem in customer service.
A、Through tackling the white whale problem, they could offer customers satisfactory service.
B、Through those customer-friendly services, they could turn a negative experience into a positive one by tackling the insurmountable problem in customer service.