多选题\n Who defined organisational culture as 'the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its environment'? \n多选题\n Culture is the collective programming of the mind which distinguishes the members of one .............................................from another. Which word or phrase most accurately completes the definition? \n多选题\n Which of the following statements is true? \n多选题\n U Ltd produces a portfolio of products and focuses its efforts and resources on persuading customers to buy them. This is an example of which type of 'orientation'? \n多选题\n Services have certain qualities which distinguish them from products. Because of their ............................................. ,physical elements such as vouchers, tickets, confirmations and merchandise are an important part of service provision. Which of the following words most accurately completes the sentence? \n多选题\n The research and development (R & D) function of a business： (i) Is primarily concerned with market research (ii) Can improve existing products as well as developing completely new products (iii) Has been less important for firms manufacturing computers to meet an industry standard than for those firms developing the next generation of computers (iv) Is always undertaken under contract by specialist external consultancies Which of the above statements are correct? \n多选题\n Which of the following is NOT one of the terms used by Hofstede to describe a key dimension of culture? \n多选题\n BZ Ness Ltd is an organisation with a strongly traditional outlook. It is structured and managed according to classical principles： specialisation, the scalar chain of command, unity of command and direction. Personnel tend to focus on their own distinct tasks, which are strictly defined and directed. Communication is vertical, rather than lateral. Discipline is much prized and enshrined in the rule book of the company. From the scenario, what sort of culture does BZ Ness Ltd have, using Harrison's classifications? \n多选题\n Research has indicated that workers in country A display characteristics such as toughness and the desire for material wealth and possessions, while workers in country B value personal relationships, belonging and the quality of life. According to Hofstede's theory, these distinctions relate to which of the following cultural dimensions? \n多选题\n Which is the 'deepest' set of underlying factors which determine culture, and the hardest to manage? \n