简答题Mechanical techniques to emphasize important ideas include underlining, italics, boldface, font changes, all caps, dashes, tabulation, columns, and headings. A、True B、False简答题The active voice is generally preferred in business writing. A、True B、False简答题Which of the following demonstrates effective business writing? ( ). A、All executives and their wives will attend the Reno conference. B、A salesman must meet monthly sales quotas. C、The female attorney graduated from Yale. D、The office personnel will assist you with your forms.简答题Business writers are encouraged to use plain English, which means ____. A、using active-voice verbs, personal pronouns, short sentences, and familiar words B、writing without weakening qualifiers C、avoiding all negative expressions D、including slang and low-level diction that everyone understands简答题Which of the following statements regarding bulleted or numbered lists is accurate? A、Lists decrease a reader's comprehension of the main ideas. B、Lists allow readers to review main ideas quickly. C、Lists confuse readers because they are visually distracting. D、Lists decrease the readability level of a document.简答题The following sentence demonstrates parallel structure: Eric demonstrated dedication, effective communication skills, and he was always punctual. A、True B、False简答题Which of the following sentences is most effective in de-emphasizing the bad news? A、Although cash refunds are not offered, you can exchange resalable merchandise. B、Although you can exchange returned merchandise, cash refunds are not available. C、Since we only exchange merchandise, it is impossible for you to receive a cash refund. D、Because of our exchange policy, you may not receive a cash refund.简答题The sentence "You must submit your application by Friday." is a more effective business message than Please submit your application by Friday. A、True B、False简答题Joyce is writing an article for the company's intranet to encourage managers to use plain English. Which of these sentences uses an appropriate business style to express Joyce's point? A、If you obliterate the obfuscation in your e-mail messages, your department members will respond more appropriately. B、Employees will respond better if you write e-mail messages with familiar language and a friendly, conversational style. C、Before sending an e-mail message to your department, run it up the flagpole to see if anyone salutes D、Per company directives, please cease and desist from sending incomprehensible e-mail messages to department members.简答题Which of the following sentences demonstrates effective business writing? A、Hey, Bob. Ur proposal is rad! B、Your proposal demonstrates how our call center can better meet the needs of our customers. C、FYI, i liked your proposal :) D、Congrats on the proposal. You rock!简答题When should passive voice be used in business writing? A、When you want to de-emphasize the action or the recipient of the action. B、When you want to emphasize the doer of the action. C、When you want to de-emphasize negative news. D、Never.简答题Which of the following uses parallel structure? A、Our new paralegal must be smart, efficient, and have flexibility. B、The accident shattered her pelvis, dislocated her foot, and her spinal column was broken in three places. C、Big business demands superior forecasting, reporting, and analyzing. D、A good financial planner must be certified, competent, and must possess ethical standards.简答题To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted. A、True B、False简答题Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by ____. A、choosing a clear format and effective document layout B、using emoticons C、using familiar words, occasional contractions, and pronouns such as you and I D、using slang and abbreviations such as IMHO and BTW简答题To emphasize an idea through style, place it ____. A、in a simple sentence B、in a dependent clause C、in the middle of a sentence D、Any of these techniques would emphasize the idea简答题Rachael used a bulleted list on her résumé to describe his previous job duties. Which of the following items from her list does not demonstrate parallel structure? A、Performed inspections of plant equipment, including boilers, condensers, and chillers. B、Troubleshooting of plant's chemical equipment C、Performed load calculations for plant equipment D、Wrote analytical reports detailing system performance简答题Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer. A、True B、False简答题Which of the following demonstrates effective business writing? A、An Asian CEO was the keynote speaker. B、An African American man was the next customer. C、A record number of Japanese investors are purchasing real estate in the United States. D、Mr. Hernandez, a Mexican, is my boss.简答题Which of the following represents the best business writing? A、We regret that we are unable to accept you as a credit customer at this time. B、You will never be sorry that you opened a checking account with our bank. C、We cannot accept the returned merchandise because it is not resalable. D、You can return all resalable merchandise for a store credit.简答题Which of the following is most acceptable for business writing? A、It is imperative that we ascertain whether you qualify for benefits. B、Our company stipulates that you must submit your hours so that we can compensate you properly. C、Please check with your supervisor for information about salary increases. D、Your remuneration will perpetuate for three weeks after your termination.