简答题Which of the following would be the most effective closing statement in a routine action request letter? A、Please send a contract for heating and ventilation work by April 1 to allow installation to begin by April 15. B、We hope you can get our work completed in a timely manner. C、Thanking you in advance for sending a copy of the contract for installation of a new HVAC system by April 1. D、I would appreciate receiving a copy of the contract for your proposed installation at your earliest possible convenience.简答题In the popular block letter format, which of the following guidelines apply? A、Start all lines at the left margin. B、Use fully justified margins on all sides and center the body of the letter on the page. C、Start the sender's address, the dateline, and the complimentary close at the midpoint; align all other letter parts at the left margin. D、Double-space all content to improve readability.简答题Do not hesitate to contact me is an effective example of closing pleasantly in a direct reply letter. A、True B、False简答题Joaquin will use the three-step writing plan for his direct claim letter. In the body of the letter, Joaquin will ____. A、assume the company understands his request without explanation B、use emotional language to show how upset he is about the situation C、assume the company purposely tries to cheat its customers D、identify enclosed copies of all pertinent documents简答题I have before me your e-mail inquiry dated October 9 is an effective opening for a direct reply letter. A、True B、False简答题Which of these is the best advice when preparing an e-mail responding to a request? A、Do not waste time on fact checks or data verification because e-mails are not legally binding in the same way a response letter is. B、In concluding your response message, be succinct and avoid personal notes. C、When answering a group of questions, avoid clumping them into a bulleted list. D、If a policy or procedure presented in your response needs authorization, seek approval from a supervisor or executive before writing.简答题Kim is following the three-part plan to write a direct claim letter about a problem with her digital communication service bundle. What should she put in her opening? A、A clear description of the desired action. B、An explanation of the nature of her problem with the digital communication service bundle. C、A goodwill statement and end date. D、Details of the adjustment she desires.简答题In block letter style, headings are flush left, but paragraphs and some other elements are indented. A、True B、False简答题Jane's letter will respond to a customer inquiry. Her letter should not only answer the questions but also promote her business and its products and services. A、True B、False简答题If you are responding favorably to your customer's claim, the best opening is an apology. A、True B、False简答题If you must provide large amounts of data or answer many questions in your direct reply letter, make your letter more readable with graphic devices such as lists, tables, headings, boldface, or italics. A、True B、False简答题Most of the workplace messages you write will likely deal with routine matters that require straightforward answers using the indirect method. A、True B、False简答题One of the best ways to open a direct request that is likely to be granted is a(n) ____. A、enthusiastic greeting and explanation of who the writer is B、justification of the request to be made C、question or polite command D、thorough explanation of the needs and parameters of the request简答题Shannon is writing a direct reply letter to a potential client. In the body of the letter, she will be answering several questions and wants her responses to be logical and readable. What should she do? A、Place the answers in a numbered or bulleted list. B、Place the answers on a separate page and attach it to the letter. C、Place her answers in complete sentences in paragraph form. D、Avoid clarifying statements, which could create legal trouble.简答题Which of the following statements best describes the use of letters, e-mails, and memos in business today? A、Businesses use memos to deliver positive messages internally and externally, but they use a formal business letter to deliver negative messages. B、E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues. C、Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization. D、Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages.简答题Which of the following is the most appropriate opening for an adjustment letter granting a claim? A、We are very sorry to hear that your meal with us did not meet your expectations. B、Thank you for your letter of November 16 describing your bad dining experience with us last weekend. C、Although we believe that the food we served last weekend was of the highest quality, we are willing to refund the cost of your dinner this time only. D、The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.简答题When writing a direct reply letter to a customer, refer only to the product in question. Mentioning other products would be considered rude and presumptuous. A、True B、False简答题You will sound more professional and sincere if you include a sentence such as Thank you for your cooperation in the closing paragraph of an information- request letter. A、True B、False简答题Marcus has five questions to ask his reader in a routine information request letter. What is the best way to present these questions? A、As a separate enclosure. B、In a bulleted or numbered list in the body of his letter C、In paragraph form in the body of his letter D、In a follow-up e-mail简答题Which of the following is the most effective opening sentence for a direct reply letter? A、Your letter of June 23, in which you sought information about our corporate travel packages, has been referred to me for reply. B、This is to inform you that we received your letter of June 23 seeking information about our corporate travel packages. C、Yes, we can put together a corporate travel package that will meet your needs and fit your budget. D、Thank you so much for your interest in our corporate travel packages.