Joaquin will use the three-step writing plan for his direct claim letter. In the body of the letter, Joaquin will ____.
A、assume the company understands his request without explanation
B、use emotional language to show how upset he is about the situation
C、assume the company purposely tries to cheat its customers
D、identify enclosed copies of all pertinent documents
A、assume the company understands his request without explanation
B、use emotional language to show how upset he is about the situation
C、assume the company purposely tries to cheat its customers
D、identify enclosed copies of all pertinent documents
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20