简答题White wine can be served directly to customers without ice before drinking.简答题Which department is the first and last impression formed by guests entering the hotel? A、Housekeeping B、Food and beverage C、Front office D、Recreation简答题What is the key to the hotel's survival is the most important strategy in the hotel's marketing mix? A、Promotion strategy B、Product strategy C、Price strategy D、Marketing channel strategy简答题There are three kinds of tea necessary in the hotel:(),()and(). A、Green Tea B、milk tea C、scented tea D、black tea简答题The principle of simplification in hotel organizational setup refers to setting up posts based on events.简答题The concept of modern hospitality management includes five aspects, which of the following is NOT included A、Market-oriented B、Hospitality management objectives C、Means D、Manpower planning objectives简答题Which type of travelers are suitable for lodging establishments that often provide self-service coin operated washers and dryers? A、Business travelers B、Family recreation travelers C、Extended-stay travelers D、Holiday travelers简答题What are the basic methods of hotel cost control? A、Budget Control B、Management Cost Control C、standard cost control D、direct cost control简答题The electric heating equipment must be used and supervised by a special person, and the power supply must be cut off when leaving.简答题What is defined as the tendency of guests to associate the quality of service provided with the actual person who provides it? A、Service inconsistency B、Initiative of service C、Service inseparability D、Invisibility of Service简答题Ellsworth Statler is regarded as the father of hotel management多选题Which of the following is the most basic room space？ A、Toilet space B、Sleep space C、Living space D、Storage space简答题What is the triple bottom line for measuring corporate environmental sustainability? A、Financial performance B、Environmental performance C、Functional performance D、Social performance简答题which kind of service is NOT included in the 12 different forms according to the video? A、Banquet Table Service B、Family-Style Service C、Traditional Counter Service D、Self Service简答题Hotel human resources management including:() A、Human Resources Planning B、job analysis C、staff training D、salary management多选题Which of the following is an uncontrollable cost of catering costs？ A、Management fees B、Depreciation C、Major repair costs D、Marketing expenses简答题The representative hotels during the period of the Grand Hotel (late 18th century to early 20th century) Do Not include any of the following A、Tremont Hotel B、London Savoy Hotel C、Caesar Hotel D、Paris Leeds Hotel简答题As hospitality services are invisible, it is difficult for customers to perceive and judge its quality and effect before sales.简答题Housekeeping attendants typically clean and service how many rooms per shift A、6 – 8 B、8 – 10 C、12 – 14 D、15 - 20简答题The hotel service quality in a broad sense includes the four elements of hotel service, namely the quality of facilities and equipment, the quality of physical products, the quality of service environment and the quality of labor service.