简答题The operating income of guest rooms usually accounts for 60-70% of the total operating income of the hotel.多选题Which country did the hospitality group's business form originate from？ A、United States B、United Kingdom C、France D、Greece简答题Which department is often the largest department within the hotel, is one of the most crucial in terms of guest satisfaction? A、Front desk B、Concierge C、Housekeeping D、Marketing简答题Hotel Coordination Functions include: ()and(). A、nternal Coordination B、Control Coordination C、external coordination D、up and down coordination简答题Which of the following options are the criteria for hotel market segmentation? A、market size variables B、demographic variables C、psychological variables D、geographical environment简答题Hotel safety means that the guests living in the hotel are not in danger of life and property.简答题Modern hotel information systems DO NOT include office automation systems, hotel reservation systems and hotel decision support systems.简答题Whether it is a large hotel or a small hotel may have their own staff of painters, plumbers, electricians, and carpenters, who perform repairs as well as preventive maintenance.简答题What are the objective requirements for providing quality services? A、Service consciousness B、Courtesy and etiquette C、Appearance D、Standard service简答题Quality of service is a relative term that depends on the form of service, price point, forms of service, and concept involved.简答题What is the ultimate manifestation of banquet management and service quality? A、Pre-meal preparation B、On-site supervision C、Banquet service D、Banquet summary management简答题The basic principles of innovation are: market-oriented principle, (),(). A、characteristic-oriented principle B、culture-oriented principle C、information-oriented principle D、trategy-oriented principle简答题What are the first characteristics of hospitality service quality? A、Dependence on employee quality B、Subjectivity of evaluation C、Relevance of content D、Comprehensiveness of composition简答题Service quality control and supervision and inspection are one of the important contents of catering management.简答题Marriott Group is the most famous hotel management company in the world. Who is its founder? A、Marriott B、Carlson C、Hilton D、Wilson简答题Which of the following is NOT usually considered a member of the executive committee of a hotel A、Director of Food and Beverage B、Director of Engineering C、Director of Catering D、Rooms Division Manager简答题What is the more reasonable ratio of restaurant area to kitchen area? A、1 : 0.5 B、1 : 1 C、1 : 1.5 D、1 : 2简答题Which of the following departments often work together to plan and implement the long-term upkeep of guest rooms. A、Security departments B、Housekeeping C、Front office D、Engineering简答题According to the video, Methods to reduce waste in hotels including:Maintaining rubbish removal areas, ( ), ( ) ,Maintaining rubbish removal areas and Reuse in garden. A、Recycling B、Wise purchasing C、 Increase water purchases D、Use plastic bags简答题The rectification methods for fire hazards are divided into two methods: on-site rectification and deadline rectification