Which of these messages most effectively conveys empathy in a bad-news message?
A、You have every right to be disappointed. I am truly sorry that our product failed to perform as expected.
B、I am deeply saddened that your service failure disrupted our sale, and we will do everything in our power to improve our future performance.
C、We did not intentionally delay the shipment, and we will not accept the disappointment and frustration you have expressed.
D、It is with great regret that we must take this step, but you have left us no choice.
A、You have every right to be disappointed. I am truly sorry that our product failed to perform as expected.
B、I am deeply saddened that your service failure disrupted our sale, and we will do everything in our power to improve our future performance.
C、We did not intentionally delay the shipment, and we will not accept the disappointment and frustration you have expressed.
D、It is with great regret that we must take this step, but you have left us no choice.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20