You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when _____.
A、the bad news threatens the customer relationship.
B、the bad news is unexpected.
C、firmness is necessary.
D、the bad news will provoke a hostile reaction.
A、the bad news threatens the customer relationship.
B、the bad news is unexpected.
C、firmness is necessary.
D、the bad news will provoke a hostile reaction.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20