Which of the following would best refuse a customer claim?
A、We are sorry that we cannot give you a full refund for your DVD player.
B、Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
C、The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
D、Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.
A、We are sorry that we cannot give you a full refund for your DVD player.
B、Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
C、The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
D、Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20