The front-of-the-house staff comprises those individuals or departments who have direct contact with the guests. The back-of-the-house staff are those individuals who operate behind the scenes to make a guest’s stay pleasant and safe.
酒店管理概论
章节列表
Chapter 1 Introducing Hospitality8Chapter 2 Hotel Classification and Organizational Structure7Chapter 3 Rooms Division Operations7Chapter 4 Restaurants Operations5Chapter 5 Quality of Service5Chapter 6 Hotel Operation and Management9Chapter 7 The Hotel Operation Sustainability & Environmental Issues6Chapter 8 Hospitality and Food Industry3Chapter 9 Specialized Segments of the Hospitality Industry5Final Examination45