Which of the following openings is most appropriate for a direct claim letter?
A、For the past four years, we have held our annual banquet at your fine restaurant.
B、On January 31 a number of our employees attended a banquet at your restaurant.
C、Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
D、We were extremely upset to learn that we were charged too much for our banquet.
A、For the past four years, we have held our annual banquet at your fine restaurant.
B、On January 31 a number of our employees attended a banquet at your restaurant.
C、Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
D、We were extremely upset to learn that we were charged too much for our banquet.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20